Troubleshooting

Having trouble with Knotless? Find solutions to common issues below.

I can’t log in to my account

Check your credentials

Ensure you’re using the correct email address
Check if Caps Lock is on
Try resetting your password

Clear browser data

Clear your browser cache and cookies
Try logging in again
Or try an incognito/private window

Account issues

Your account may be suspended - check your email for notifications
Contact support if you continue to have issues

I forgot my password

Go to Sign In
Click Forgot Password
Enter your email
Check your inbox (and spam folder)
Click the reset link
Set a new password

Google Calendar Issues

Calendar isn’t syncing

Check connection status

Go to Settings → Calendar
Verify Google Calendar shows as connected
If disconnected, reconnect

Re-authorise access

Disconnect Google Calendar
Wait 30 seconds
Reconnect and grant all permissions

Check selected calendar

Go to calendar settings in Knotless
Ensure the correct calendar is selected
Try selecting a different calendar

Events not appearing in Google Calendar

New bookings may take a few minutes to sync
Check if the booking status allows sync
Verify your Google Calendar isn’t filtered to hide events

Email Issues

Emails not sending

Check your usage limits

Free and Starter plans have limited email sends
Check your usage on the templates page
Upgrade for more sending capacity

Check recipient email

Verify the client’s email address is correct
Ensure there are no typos

Client didn’t receive the email

Ask the client to check their spam folder
Try sending to a different email address
Check the email status in Email History

Page & Proposal Issues

Client can’t view a shared page

Check the link

Ensure the link hasn’t expired
Try generating a new link
Send the link directly to the client

Browser issues

Ask the client to try a different browser
Ensure they’re using a modern browser (Chrome, Firefox, Safari, Edge)
Have the client clear their browser cache

Booking Issues

Can’t create a new booking

Check required fields

All required fields must be filled
Date and time must be valid
Client name is required

Booking not appearing in calendar view

Refresh the page
Check your calendar filters
Ensure the booking was saved (check for a success message)
Try switching between list and calendar views

Workflow Issues

Workflow not running

Check if active

Go to the workflows list
Ensure the workflow toggle is set to active

Check the trigger

Verify the trigger event matches what you expect
Some triggers only fire for specific status changes

Check execution history

Open the workflow in the builder
Click History to see if the workflow ran and what happened
Look for errors in the execution log

Workflow builder not loading

The workflow builder requires a desktop browser
Ensure you’re not on a mobile device
Try refreshing the page or clearing your browser cache

Payment & Invoice Issues

Square not connecting

Log in to your Square dashboard
Ensure all required information is complete
Verify your bank account
Try connecting again in Knotless

Invoices not showing

Invoices require a connected payment provider
Check that Square is connected in Settings → Payment Integrations
Invoices may take a few minutes to sync after connecting

Enquiry Form Issues

Form not receiving submissions

Check that the hosted page is enabled in Settings → Forms
Verify the form URL is correct
Test by submitting the form yourself
Check your bookings list for new inquiries

Embedded form not displaying

Ensure the iframe code is pasted correctly
Check that your website allows iframes
Try the hosted page URL directly to verify the form works

Performance Issues

App running slowly