Billing & Subscription

Manage your Knotless subscription, payment methods, and billing history.

Accessing Billing

Go to Settings → Billing & Subscription.

{/_ TODO: Screenshot of the billing settings page showing current plan and options /} {/ Preferred filename: settings-billing-overview.png _/}

Subscription Plans

Knotless offers three subscription tiers:

Feature	Free	Starter	Premium
Bookings	Limited	More	Unlimited
Email templates	Limited	More	Unlimited
Pages	Limited	More	Unlimited
Workflows	Limited	More	Unlimited
Documents	Limited	More	Unlimited
Google Calendar sync	---	---	Included
Payment integrations	---	---	Included
Invoices	---	---	Included

Note

Exact limits for each tier are shown on the billing page and on each feature’s usage progress bar throughout the app.

Which Plan is Right for Me?

Free Plan

• Just getting started or testing the platform
• Small number of bookings per month

Starter Plan

• Active freelancers and growing businesses
• Need more templates, pages, and workflows

Premium Plan

• Established businesses with high volume
• Need calendar sync, payment integrations, and invoicing
• Maximum usage limits across all features

Free Trial

How Does the Free Trial Work?

1. Sign up for a new account
2. Automatically receive Premium features for a trial period
3. No credit card required
4. At trial end, choose to subscribe or continue with the Free plan

What Happens When My Trial Ends?

• You’ll be notified before the trial ends
• If you don’t subscribe, you’ll switch to the Free plan
• Your data is preserved
• Upgrade any time to regain Premium features

Managing Your Subscription

Upgrading

1. Go to Settings → Billing
2. Click Upgrade Plan
3. Select your desired plan
4. Enter payment details via Stripe
5. Confirm your subscription

{/_ TODO: Screenshot of the plan selection/upgrade screen /} {/ Preferred filename: settings-plan-selection.png _/}

Downgrading

1. Go to Settings → Billing
2. Click Change Plan
3. Select a lower tier
4. Changes take effect at the next billing cycle

Note

When downgrading, you’ll keep access to your current plan until the end of your billing period.

Cancelling

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation
4. Access continues until the end of your billing period

After cancellation, your data is retained for 30 days. Export anything important before then.

Payment Methods

Accepted Payment Methods

• Credit cards (Visa, Mastercard, American Express)
• Debit cards

Updating Payment Method

1. Go to Settings → Billing
2. Click Payment Methods
3. Add or update your payment method
4. Set as default if needed

{/_ TODO: Screenshot of the payment method management section /} {/ Preferred filename: settings-payment-method.png _/}

Billing History

View past invoices and receipts:

1. Go to Settings → Billing
2. Scroll to Billing History
3. View all past charges
4. Download receipts as needed

Usage Limits

Throughout the app, you’ll see usage limit progress bars on features like templates, pages, workflows, and documents. These show how many you’ve used relative to your plan’s limit.

{/_ TODO: Screenshot of a usage limit progress bar on a feature page /} {/ Preferred filename: usage-limit-progress-bar.png _/}

When you approach a limit, you’ll see a prompt to upgrade your plan.

---

For billing questions not covered here, contact billing@knotless.co.uk.